Shipping and Delivery

1. Digital Ticket Delivery

  • Delivery Method: Upon successful purchase, digital tickets will be sent to the email address provided during checkout.

  • Delivery Timeframe: Tickets are typically delivered within a few minutes of purchase. If you do not receive your tickets within 24 hours, please check your spam/junk folder or contact our customer support.

2. Physical Merchandise Shipping

  • Shipping Regions: We currently ship physical merchandise to addresses within [list applicable regions/countries].

  • Processing Time: Orders are processed within [insert processing time, e.g., 2-3 business days] after payment confirmation.

  • Shipping Methods & Delivery Times:

    • Standard Shipping: Delivery within [insert timeframe, e.g., 5-7 business days].

    • Expedited Shipping: Delivery within [insert timeframe, e.g., 2-3 business days].

    Note: Delivery times may vary based on location and external factors beyond our control.

  • Shipping Fees: Shipping charges are calculated at checkout based on the selected shipping method and destination.

3. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery status.

4. International Shipping

  • For orders shipped outside of India, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

5. Delivery Issues

  • If you experience any issues with your delivery, such as non-receipt or damage, please contact our customer support within 7 days of the expected delivery date for assistance.

This policy ensures that customers of The Hills Water Park have clear information regarding the delivery of their digital tickets and any physical merchandise purchased.